Return and exchange policy

- The products to be exchanged must be in their original condition with the packaging or packaging of any product

- The cleanliness and quality of the goods to be replaced or returned must be preserved, and the labels and price hanged on them

- Underwear of all kinds is prohibited to be replaced or retrieved in order to preserve health safety

- The exchange takes place within a maximum period of 15 days

- The customer has the right to return or exchange any product that does not match his request, provided that the error is on our part, and this is done without any additional fees.

- The value of the product is returned to the customer's account through a bank process of 3-7 working days

- In the event that you want to refund the value of the product, the value of the delivery service will be deducted by contacting us

- In the event that the order does not arrive on the specified date, the customer contacts us to find out the reason for the delay, and then we will solve the problem immediately
- If the error is on our part, the customer has the right not to receive the request and to submit a request for a full refund